Terms and Conditions
1. Acceptance of Terms
By accessing and using our website, products, and services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.
2. Use of the Website
- Eligibility: You must be at least 18 years old to use our website and services.
- Accuracy: You agree to provide accurate and complete information when registering or making a purchase.
- Account Security: You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
3. Intellectual Property
All content on our website, including text, graphics, logos, images, and software, is the property of The Smart Key Trading L.L.C or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our prior written permission.
4. Orders and Payment
- Pricing: All prices are listed in USD/AED and are subject to change without notice.
- Payment: We accept Credit Card / Cash / Wire transfer. Payment must be received before the shipment of any products.
- Order Confirmation: We will send an email confirmation once your order has been received and processed. We reserve the right to refuse or cancel any order.
5. Shipping and Delivery
- Shipping: We offer international shipping. Shipping costs and delivery times will be calculated at checkout.
- Delivery: We are not responsible for delays or damages caused by shipping carriers. Any issues must be reported to us within 24 hours of receiving the order.
6. Returns and Refunds
- Returns: You may return most new, unopened items within 36 hours for a full refund. To initiate a return, please contact us at info@thekeytrade.com.
- Refunds: Refunds will be processed within 15 days of receiving the returned item. The refund will be issued to the original payment method.
7. Limitation of Liability
To the fullest extent permitted by law, The Key Trade shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your use or inability to use our services; (ii) any unauthorized access to or use of our servers and/or any personal information stored therein; (iii) any interruption or cessation of transmission to or from our services; (iv) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our services by any third party; (v) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the services; and/or (vi) the defamatory, offensive, or illegal conduct of any third party.
8. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of UAE, without regard to its conflict of law principles.
9. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of our website and services after any changes indicates your acceptance of the new terms.
10. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us.
Privacy Policy
1. Introduction
Welcome to The Key Trade. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you interact with us through our websites, products, and services.
2. Information We Collect
We collect information to provide better services to all our users. The types of information we may collect include:
- Personal Information: Name, email address, phone number, mailing address, and other identifiers.
- Technical Information: IP address, browser type, operating system, device information, and usage data.
- Transactional Information: Purchase history, payment details, and other related information.
- Communications: Any information you provide when you contact us for customer support or other inquiries.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Services: Process orders, manage accounts, and provide customer support.
- To Improve Our Services: Analyze usage data to enhance our products and services.
- To Communicate: Send updates, promotions, and other information related to your interactions with us.
- To Ensure Security: Protect against fraud, unauthorized transactions, and other security issues.
- To Comply with Legal Obligations: Adhere to applicable laws and regulations.
4. Sharing Your Information
We do not sell your personal information to third parties. We may share your information with:
- Service Providers: Companies that help us operate our business, such as payment processors and delivery services.
- Legal Authorities: When required by law or to protect our legal rights and interests.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets.
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access and Correction: Request access to or correction of your personal information.
- Data Portability: Request a copy of your data in a structured, machine-readable format.
- Deletion: Request the deletion of your personal information.
- Opt-Out: Opt-out of receiving marketing communications from us.
6. Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
7. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website and updating the effective date.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.